Return & Exchange Policy | Banana Club

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Returns & Exchange Policy

Didn't like what you bought? Don't worry! We've got you covered.

We have a 7-day, no-questions-asked return or exchange policy.
Certain items, such as boxers, shorts, sunglasses, leather jackets, and socks, are excluded from our return and exchange policy.
Some products might have specific non-returnability clauses mentioned directly in their product description. Please review the details before placing the order.
Returns are not applicable to BOGO or sale day products; you can exchange them for size issues.
No exchanges, returns, or refunds for online products will be processed at any of our stores.
Handling charges may be applicable to your order.
If the delivery is not fulfilled for any reason, charges may be applicable.
Once an exchange request has been initiated, products are not eligible for return.
Exchanges for eligible apparel items, as per our policy, will be facilitated only once; subsequent exchange requests will not be accommodated.

To Return your order

Please keep the product in its original packaging and ensure it is in unused condition.
Place the return request at https://bananaclub.co.in/apps/return_prime
We will share pickup details on your phone and email.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Upon clearing the inspection, your refund will be processed and credited to your source account for prepaid orders and Bank account for COD orders.
For COD orders, we will generate a payout link on your registered number. You can submit your bank details on the link for initiating the refund.
Please note that refunds will be initiated in 10-12 working days for prepaid orders and 15 days for COD orders.
Shipment & COD charges will not be refunded.

To Exchange your order

Place the exchange request at https://bananaclub.co.in/apps/return_prime
Exchange of the product is subject to the availability of size.
When placing an exchange request for multiple items. ensure to place the request for each item separately.
Exchanges are only applicable on sizes. No exchange is allowed on other products or colours.
We will share pickup details on your phone and email.

If you have any additional queries,

Please Call or WhatsApp us at: +91-6363802383
customercare@bananaclub.co.in
Mon-Sat | 10:00 AM - 06:00 PM (IST)