Didn't like what you bought? No worries – we’ve got you covered!
Here’s how our return and exchange process works:
You can return or exchange your purchase within 7 days.
Make sure to return only the product(s) for which the return or exchange request was made.
Any damaged or incorrect items must be reported within 24–48 hours of delivery.
Pickup details will be shared via SMS or email on your registered contact information.
Do not hand over any products without a valid pickup slip or SMS confirmation.
Refunds will be initiated within 2–3 working days after we receive the product and it passes quality checks at our warehouse.
-For COD orders, a payout link will be sent to your registered email or phone.
- For prepaid orders, refunds will be processed to the original payment method and may take 3–5 working days to reflect.
Any missing or incorrect products should be reported within 24–48 hours of delivery.If a package appears tampered with, please do not accept it.
NOTE:
Coupon code amounts and promotional discounts are non-refundable.
For hygiene reasons, we do not accept returns on items like sunglasses, socks, and innerwear.
We’re here to make your shopping experience smooth and worry-free! 😊
RETURN POLICY
Please ensure the product is in its original packaging with all tags attached.Shipping and COD charges are non-refundable.
A reverse shipment fee of ₹100 will be deducted from your refund for returns, regardless of the number of items in the order. This fee is charged once per order, not per item.
NOTE:
Products purchased under BOGO offers or during sales are not eligible for returns. Only exchanges are allowed.
EXCHANGE POLICY
Exchange of the product are subjected to the availability of sizes.
Please Note: While placing an exchange for multiple products, please ensure to place the request for each product individually.
Once the product is picked up, the exchange order will be processed and dispatched within 48/72 hours.
Please Note- Once the products are exchanged and delivered there is no return/exchange for the same.
If your pincode is not serviceable for a reverse pickup, you can send the product(s) to:
BANANA CLUB WAREHOUSE
Banana Club, 10/12 Vimala Towers,
2nd Cross Fireworks Colony, Lal Bagh Road,
SGN Layout Cross, Sudhama Nagar,
Bengaluru, Karnataka 560027
IMPORTANT:
Ensure items are securely packed to prevent any loss or damage during transit.
Include your ORDER ID and registered mobile number on the package.All items must be unused and in their original condition with tags and packaging intact.
Once we receive the product(s), we will process your refund within 48 hours.
